Utilize the concierge for event bookings. they can secure reservations faster and more efficiently than online options.

I had a fantastic stay, especially when the staff helped me fix my reservation and even set up my room perfectly. The hotel offered a calming massage and a refreshing pedicure that helped me unwind completely. While the view was top-notch, the coffee machine in the room could have been better. ☕

The exceptional service from Ronald during our daughter's wedding was a highlight, making us feel truly cared for throughout our stay.

The hotel's lobby was bright and welcoming, making it easy for seniors like me to navigate and feel at home. The staff’s attentive help with my bags was truly appreciated, adding a personal touch to the experience.

More comfortable seating in lounges would be appreciated.

Exceptional Experience with a Caring Staff

During my stay, I was particularly impressed by the exceptional staff. They went out of their way to accommodate my needs, even upgrading my room to better suit my family's accessibility requirements. The lobby was bright and welcoming, and I truly appreciated the staff's attentiveness throughout my visit. One area for improvement could be the seating arrangements in the lounges, as more comfortable options would enhance relaxation.

Perfect for Couples Looking for Luxury

The service was really good, the staff were professional and very considerate. We were hungry after our concert, and the staff directed us to this awesome local pizza place just a short walk away, it felt safe even at midnight.

It wasn’t exactly inexpensive, but still acceptable.

The room had a lovely view of the lake, and I appreciated the delicious breakfast served from the Venetian restaurant each morning. The hotel was clean and well-maintained, making for a pleasant stay. However, the room was smaller than I expected from the photos.

The staff provided excellent service, making our stay

quite enjoyable despite a few hiccups. The room was comfortable, but the bathroom needed updates. Overall, I appreciated the effort from the team, and the location was convenient for exploring the city.

We checked in just before dinner, and although we had to wait due to our room not being ready, the staff kept us informed. Our room, the King Room with a view of the stadium, offered great vistas each morning. The bed was comfy, and I appreciated having a refrigerator for snacks. The gym provided excellent equipment, easily accessible, and well-maintained. The valet service was prompt and efficient, which made getting around hassle-free. However, the breakfast experience left something to be desired. The instructions for where to eat were confusing, and the wait for service was too long. Even though the food was good, the experience felt unorganized. I also noticed some wear and tear in the hallways, which didn't align with the level of service we received. Overall, a solid stay with some notable areas for improvement. Would consider returning but hope for a more streamlined breakfast process next time.

I was delighted by the bright, welcoming lobby, which was accessible and comfortable for seniors. The staff was attentive, assisting me with directions and even carrying my bags, making my stay stress-free and enjoyable.

More comfortable seating in lounges would be appreciated.

My recent stay exceeded my expectations! The location was perfect for walking to attractions like the rock and roll hall of fame, and the service was really good Compared to my last experience in cleveland, this stay was a refreshing change with attentive staff and a cozy atmosphere.

no microwave in the room

The location is perfect, just minutes to attractions like the Rock and Roll Hall of Fame! The M Club Lounge was a nice quiet spot to unwind after a busy day. Plus, enjoyed having a pool for some downtime. Hotel was modern, and the views of the lake are stunning.

Location is perfect for walking to attractions like the Rock and Roll Hall of Fame. The room was clean but lacked a microwave. I enjoyed the friendly bar atmosphere at Jake's. Had issues with staff communication during check-in.

would happily go back again

The room had a flat-screen TV, coffee machine, and a comfy bed with two types of pillows. Nice views of the stadium added to the vibe. The buffet breakfast included soups, pancakes, and fresh pastries. The staff was amazing. Valet parking was efficient and the gym had well-maintained equipment and classes.